Employee Assistance Program

The City of Portland’s Employee Assistance Program (EAP) is available for employees and their families with personal and job-related difficulties. The EAP will help you to identify the source of the problem(s) and will advise you on the best course of action to take.

As an employee of the City of Portland and being covered by the health insurance plan, you and your family are entitled to use the EAP confidential services free of charge. These services include:
  • Short-term counseling
  • Couples counseling
  • Assessment and referrals
  • Resource file and library
  • Consultations regarding workplace issues
  • Critical incident stress management


All services are by appointment. Appointments can be made by calling the EAP confidential phone line 207-871-9272. You or a family member can call any time and leave a message for the EAP coordinator. Your call will be returned as quickly as possible.

EAP Brochure

The EAP brochure included in your New Employee Packet describes the following:
  • How the EAP works
  • What services the EAP provides
  • What type of problems the EAP can address
  • Who can use the EAP
  • What a Critical Incident Stress Debriefing is
  • How a Supervisor can refer an employee to EAP
  • What to do in an emergency
All contacts with the EAP are strictly confidential.

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